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Platinum Payments: POS Payment Processing, Debit & Credit Card Processing | CONTACTS



Contact Us


Whatever you need – question answered, issues addressed – we look forward to assisting you.


Customer Service and Technical Support

Merchant Support

World-class customer service is the key and the difference between Platinum Payments and the competition.To inquire about terminal problems, system questions or any acount changes and/or requests listed below, please contact our Support Department 24/7.

                           Phone #: 1.855.257.1431 option #3


Sales Service


Our highly qualified Sales Group is ready to answer questions about our products, services, rates, state-of-the-art payment systems and the most aggressive pricing in the industry.

                           Phone #: 1.855.257.1431 option #1


Sales Support


Referral Agents and Sales Representatives should contact their Sales Support Specialist with any product, system or application questions.

                           Hours: 8:00 AM-6:00 PM, Monday-Friday
                           Phone #: 1.855.257.1431 option #1


Credit / Risk Department


The Risk Department is available to answer any questions in regards to pending application or issues regarding transactions under review.



Supply Orders


Try our online order form under supply orders. Most orders before 3PM EST ship same day.

                           Phone #: 1.855.257.1431 option #3


Account Activation


The NEW ACCOUNTS group is responsible for all new clients until they are running live transactions. For any questions or to activate your new Platinum Payments account please contact.

                           Phone #: 1.855.257.1431 option #5


Human Resources


Platinum Payments is always looking for talented people to help our company grow. Go to the Careers screen to view our current openings.



Or if you like, feel free to use our contact form.


Contact Form

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