Platinum Payments understands that top quality solutions must be coupled with outstanding and easily accessible customer support. Therefore, we have dedicated significant resources to provide the kind of support necessary for our customers to enjoy smooth business operations 24 hours a day – every day. Our service support’s primary staff is located in Montréal, Québec and is available Monday through Friday from 8:00 a.m. to 1:00 a.m. EST and weekends from 9:00 a.m. to 9:00 p.m. EST. During the remaining hours, callsautomatically roll to our 24/7 point-of-sale help desk.
Technical Support Center – 24 hours a day, 7 days a week: Experience, cross-training and excellent customer service skills separate our Tech Support from other help desks. Our experts are well versed not only on terminals but also on multiple processors, offering extended support capabilities to meet our client’s diverse technical servicing needs. Repair Services: Our repair technicians are manufacturer-trained and their commitment to quality ensures merchant – and customer – satisfaction. Repair services include components, firmware and memory for terminals supplied by Platinum Payments.